COVID-19: HELIOS´RESPONSE TO THE CORONAVIRUS OUTBREAK
Dear valued customers and business partners,
For the past two months, we have been monitoring the developments related to the coronavirus (COVID-19) outbreak situation daily, offering guidance and regular updates. However, with the virus now detected in several places across the Europe, we are intensifying our organizational response.
As government restrictions to prevent the outbreak of coronavirus (COVID-19) are loosening in majority of countries where HELIOS operates, employees working from home are gradually returning back to the offices. At the same time, several measures and guidelines concerning hygiene standards, organization of meetings and events, visitors and external contractors at HELIOS premises as well business trips limitations still apply.
Your standard contacts within HELIOS companies remain available to you, however we are still preferring long-distance alternatives, such as phone-conference calling or Skype calls, rather than meetings in person. We will inform you through your standard contacts about new dates or alternative options for events, meetings, conferences and trainings that were postponed or cancelled due to the coronavirus (COVID-19) outbreak.
At HELIOS, we have introduced several measures since the outbreak of the coronavirus (COVID-19) in order to avoid disruptions of our operations as well to ensure safe working conditions for our employees. During these challenging times our core values, responsibility, customer focus, speed & efficiency and professionalism reflect more than ever in everything we do. We are consistently doing utmost to provide best possible service and to meet our customers’ expectations.
Our production sites are operating with only minor disruptions, considering local restrictions and measures. Similarly, we are experiencing minimal disruptions to our raw material supplies. As the situation with the suppliers across the Europe and transport companies changes daily, please note that some delays in our deliveries and longer waiting times are possible.
In accordance with local government ordinances, this week we have reopened our retail stores for DIY customers in Slovenia, while our retail stores in Austria, Czech Republic and Slovakia have already been opened in previous weeks.
Furthermore, we would like to inform you that our production site Helios TBLUS in Slovenia will not operate between April 27, 2020 and May 1, 2020, due to the public holidays. However, our logistic operations will remain undisrupted, therefore please align your shipments through your standard contacts.
Thank you for your understanding and cooperation during this exceptional situation.
At HELIOS, the situation regarding operation of our productions sites and raw material supplies remains unchanged and is very much the same as last week. The same applies to the measures taken to ensure health and safety of our employees and other stakeholders.
To stem the spread of coronavirus, Russia prolonged its preventive measures and non-working period until April 30, 2020. Since the authorities draw up different measures by regions, please turn to your standard contacts within HELIOS for more information and updates on shipments and deliveries.
All HELIOS production sites are currently running with only minor disruptions, despite many of our employees now working from home. Similarly, we are experiencing minimal disruptions to our raw material supplies. We are still increasing the inventories and doing our best to provide a high level of service for our customers. However, as the situation with the suppliers across the Europe and transport companies changes daily, please take into the consideration some delays in deliveries and longer waiting time. The same applies to the limited possibility to confirm orders since many countries within Europe as well CIS region are turning to border closures. The latest country closing its borders is Russia, starting March 30, 2020. In case there are some significant obstructions to our deliveries, we will keep you informed.
While ensuring uninterrupted flow of our operations, health and safety of our employees and other stakeholders is being our primary concern. All measures we have taken in the past weeks still apply.